Privacy notice
Last updated: 15 November 2026
BenchCircle is a UK trade network for repair shops, refurbishers, retailers, wholesalers, distributors and parts suppliers. This notice explains what information we collect when you use benchcircle.co.uk and the BenchCircle app at app.benchcircle.co.uk, why we collect it and what we do with it.
Who we are
BenchCircle is run by Zain, trading as BenchCircle (a limited company is being set up and this notice will be updated with its details). Contact us at hello@benchcircle.co.uk.
What we collect
- Your account: your business email address and a password. We never store your password itself, only a securely scrambled version of it.
- Your business profile: business name, your name, type of business, town or area, and optionally your postcode, website, business phone and what you buy or sell.
- What you post: requests, offers (price and message), whether offers are accepted or declined, and ratings and comments after a deal.
- Verification: notes from the check we do before your business can trade, for example a short call.
- Waiting list: if you joined our earlier waiting list, your name, business name, email, type of business, area and the date you signed up.
- Security records: failed login attempts, so we can block password guessing.
Cookies
The app uses one essential cookie to keep you logged in. We do not use tracking or advertising cookies.
Why we use it
- To run your account and let you post requests, send and receive offers, and rate deals. Our lawful basis is that this is needed to provide the service you signed up for (contract).
- To check that every member is a genuine business, keep the network safe and prevent fraud. Our lawful basis is legitimate interests.
- To send you emails about your account: when you receive an offer, when your offer is accepted and when your account is verified. These are part of the service.
- For the waiting list, to tell you when BenchCircle opens. Our lawful basis is the consent you gave, which you can withdraw at any time.
What other members can see
Other verified members can see your business name, type of business, area, your requests and offers, and your rating. Your email address and phone number are hidden. They are shared only with the other trader when an offer between you is accepted, so you can arrange the deal.
Business contacts we email
We may send a short introduction email to companies whose business email address is published on their own website. We only do this for limited companies and LLPs, every email says who we are and how to opt out, and if you reply STOP we will not email you again. Our lawful basis is legitimate interests (telling businesses in the trade about a relevant service).
Who we share it with
We do not sell your information. It is stored with the service providers that run BenchCircle, who handle it only on our instructions:
- Cloudflare: hosts the website, the app and the database.
- Resend: sends our account emails, using servers in Ireland.
- Google Workspace: our own email.
Some of these companies are based outside the UK. Where your information is handled outside the UK they use the safeguards UK data protection law requires, such as standard contractual clauses.
How long we keep it
We keep your account information while your account is open. If you ask us to close your account, we delete your profile and login details within 30 days. We may keep records of accepted deals and ratings for up to 12 months after that to deal with disputes and prevent fraud. Waiting list details are kept until BenchCircle launches and for up to 12 months after, or until you ask us to remove them.
Your rights
You can ask to see, correct or delete your information, object to how we use it, or stop receiving emails, by writing to hello@benchcircle.co.uk. You can also update your business profile yourself in the app at any time. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.