Frequently asked questions
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Is BenchCircle free?
Yes. Joining and trading is free for founding members while we launch in London. We may introduce paid plans with extra features later, and we will always tell you before anything changes. We never take commission on your deals.
Who can join?
UK businesses that buy, sell or repair devices: repair shops, refurbishers, retail traders, wholesalers, distributors, parts suppliers, mail-in repairers, specialists and ITAD companies. You need to be a real, trading business. We are not for private sellers.
How does verification work?
It is all done online and usually takes about five minutes. You confirm your business email, give us your company number or VAT number, add your website or trading page, and upload a photo of your workshop or stock showing a code we give you. We check these and email you once you are verified.
Do I need a phone or video call?
No. We do not do phone or video calls. Everything is checked online.
Do you handle payments or delivery?
No. BenchCircle connects businesses. Once you accept an offer you both see each other’s contact details and arrange payment and delivery directly.
What happens if a deal goes wrong?
Open a dispute from the deal room on the request. Our team looks into it, may contact both sides and can suspend or remove members who break the rules. You can also report a trader from any offer. If you think a crime has happened, report it to the police or Action Fraud.
Who can see my phone number and email?
Nobody, until you accept an offer. Then only the trader whose offer you accepted can see them, so you can arrange the deal.
Can I sell faulty or locked devices?
Yes, as long as you describe them honestly. Every listing of devices must say whether Activation Lock or Google FRP is on, and devices should be graded. Stolen or blacklisted devices are not allowed.
Do you check IMEIs?
We compare IMEIs on listings with our published safety alerts. A full device check, for example with CheckMEND, is your own responsibility before you buy. Sellers can attach a check report to their listing.
Where do the prices in the price guide come from?
From real trades on BenchCircle. When a deal is completed both sides can add the final price, and members can share prices they recently paid or got. A price only shows once at least three members have reported it.
Which areas do you cover?
We are launching in London first and opening across the UK after that. Businesses anywhere in the UK can join now.
How do I close my account?
In the app, go to your profile and choose Close account. We delete your profile and login details within 30 days, as explained in our Privacy notice.
Free for founding members.
Join, add your business details and complete a quick online check. No phone or video calls.